About MWW Account Information Customer Service Business Services Use Water Wisely
Dispose of unused medicines
Repair of service lateral to house or building or report flowing water in the street, sidewalk or a flooded yard; resources for owners with severe leaks
Call several plumbers to get estimates for making the connection to the water main. Ask the plumber you choose to obtain necessary permits by contacting the City of Milwaukee by starting with the Development Center, 414-286-2853. For additional information, click here.
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When a property is sold, the Milwaukee Water Works account transfers to the buyer along with the title to the property. Any amount due is settled as part of the closing by crediting the new owner in that transaction. The new owner will pay the full amount of the bill when it arrives.
After the sale is completed, the buyer should contact the Milwaukee Water Works Customer Service Center during regular business hours, 414-286-2830, to furnish necessary billing information such as name, mailing address, and the telephone number.
The change can also be made online using the Water Works Account Manager.
Or, complete this form and mail to the Milwaukee Water Works: Click here for the Change of Address Form in English or here for the Spanish Form (Español) Cambio de Dirección Postal
Leaks waste tremendous amounts of water. A toilet that "keeps running" or a dripping faucet can easily waste hundreds of gallons of water in only one month. Here’s how water costs add up -- both City of Milwaukee and Milwaukee Metropolitan Sewerage District (MMSD) charges are based on the amount of water that passes through your water meter, whether you consumed the water or it dripped, leaked and was wasted down the drain. A toilet that runs all day and night will waste 200 gallons per day, costing you $87.27 each billing quarter (water charge =$31.69 + MMSD charge of $29.09 + Milwaukee city sewer charge of $26.49 = $87.27) Most leaks are easy to repair with parts from your local hardware store. Ask for assistance in choosing the correct parts. Or, call a professional plumber for help.
For a quick leak check, use the Fix a Leak Family Fact Sheet.
Learn to Read a Water Meter Worksheet to track water use.
Download our comprehensive guide to Use Water Wisely (pdf 8-1/2x14")
Prevent Pipes and Meters from freezing
Cómo evitar el congelamiento de la tubería y el contador de agu
The Wisconsin Public Service Commission requires public drinking water utilities to bill the property served. Unpaid water bills become a lien against the property served.
Account arrears incurred by an owner or property manager for rental residential dwelling units may be transferred to the home or office account of the owner or property manager.
If a tenant fails to pay a water bill, the property owner is responsible for paying the bill even if the lease specifies the tenant must pay the bill.
We strongly encourage property owners who rent their property to arrange to have the Municipal Services Bill mailed to them for the properties where the tenant pays the water bill, and then forward the bill to the tenant for payment. We also suggest monitoring balances of the accounts via the Milwaukee Water Works website or by calling the Customer Service Center, 414-286-2830.
The Milwaukee Water Works is required to bill for all water use registered by the water meter, including water wasted by leaks. We suggest property owners make regular inspections of their rental properties to identify plumbing problems or leaks. Landlords should advise their tenants to contact them regarding any plumbing problems so repairs can be made. Plumbing leaks lead to costly water bills and wasted water.
If you see water flowing freely from the ground, soaking your yard, flowing up from the street, or water flowing at the edge of the street pavement even where there is no curb or sidewalk, there may be an underground water leak. This can often be a water leak on the service lateral between the building and the curb stop.
Please report this to the Milwaukee Water Works Customer Service Center, Monday-Friday, 7:30 a.m. – 5:00 p.m. Or, call the 24-hour Control Center, 414-286-3710; TDD 414-286-2025.
Large leaks are costly, and as the water continues to flow it can become a health and safety issue. A leak on the water service lateral pipe from the owner's side of the curbstop (the shutoff valve in the ground near the street) to the water meter, is owned by and is the responsibility of the property owner. In these cases, it is urgent the property owner immediately contact a licensed plumber, ask for estimates for locating the source of the leak and make repairs.
The Milwaukee Water Works is responsible for the water mains in the public right of way and service up to the curbstop located at the property line.
If you cannot afford to pay a plumber to repair the water leak at your property, here are some resources to contact for possible assistance.
Call the Milwaukee Water Works 24-hour Control Center, 414-286-3710.
Pay all of your future Municipal Services bills with automatic withdrawal from your checking account. To register, call the Milwaukee Water Works Customer Service Center, 414-286-2830 or visit www.directpaymentplan.com. The Milwaukee Water Works will automatically withdraw the amount due each quarter from your account. You do not have to write a check. You will continue to receive a paper copy of your Milwaukee Municipal Services bill. You will be notified on your bill when the service takes effect. Allow 6-8 weeks. All future bills will be paid automatically, not through this website. To cancel the service, you must contact the Milwaukee Water Works Customer Service Center, 414-286-2830.
To pay online with MasterCard or eCheck go to Account Information
Instructions for online bill payment and other payment options
Save money by finding and fixing leaks. Sewer treatment and maintenance charges are based on the amount of water that passed through the water meter whether it was used or wasted. The water portion is only a small part of the Municipal Services Bill. The rate increase will not affect the City of Milwaukee Local Sewerage Charge and Stormwater Management Charge, nor the MMSD sewer charge, nor the Snow and Ice Removal Charge nor the Solid Waste Charge. The drinking water utility uses its billing system to collect these charges and forward them to other city departments and the MMSD.
Compare the cost of water at $200 per year, to the monthly cost of other services for which you pay -- telephone, cell phone, electricity, natural gas, cable TV, a yearly subscription to a daily newspaper. Milwaukee water, provided safe and fresh 24 hours a day for $200 a year, is a great value.
Fix leaky and running toilets and dripping faucets to lower your water costs. Learn about fixing leaky toilets and the cost of water leaks.
Use our Fix a Leak Family Work Sheet to control your water costs.
Control Water Costs http://www.wateruseitwisely.com/
Home water conservation guide http://www.h2ouse.org
Calculate your water footprint www.h2oconserve.org
Click here to learn how a toilet works.
Click here for toilet repair, care, and other information.
Locate the water meter. It is usually in the basement. Turn the shutoff valve on either side of the meter to turn off the water. Be careful not to break the valve if it is stuck.
If you are unable to turn the valve and shut off the water, call the Milwaukee Water Works Customer Service Center, Monday-Friday, 7:30 a.m.- 5 p.m., 414-286-2830, or the 24-hour Control Center, 414-286-3710. We will arrange to shut off the water at the water main in the street.
Call the Milwaukee Water Works Customer Service Center,
Monday-Friday, 7:30 a.m. - 5 p.m., 414-286-2830.